Privacy Policy

SCREWFIX SOLUTION SDN. BHD.
202501050625 (1652033-T)
264A, Jalan Gurdwara, 10300 Georgetown, Pulau Pinang
screwfixsolsb@gmail.com | +6011-5951 1903

Last Updated: [Insert Date]

1. Introduction

This Privacy Policy explains how SCREWFIX SOLUTION SDN. BHD. (“the Company”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information. By using our services, visiting our shop, or interacting with us online, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

Name
Contact number
Email address
Billing or delivery address
Identification details (if required for invoicing)

2.2 Transaction Information

Products purchased
Payment details (excluding full credit card numbers)
Delivery or collection records

2.3 Website/Online Data

(If applicable)

IP address
Browser type
Pages visited
Cookies data

3. How We Use Your Information

We use your information for the following purposes:

To process orders and deliver products
To respond to enquiries and provide customer support
To issue invoices, receipts, and official documents
To improve our products and services
To communicate promotions, updates, or important notices (only if you consent)
For internal record-keeping and security

4. Sharing of Information

We do not sell or rent customer information.

We may share your information only with:

Delivery partners for order delivery
Payment service providers for transaction processing
Government authorities when required by law
Service providers assisting in business operations (e.g., accounting, IT support)

All third parties are required to protect your information and use it only for the intended purpose.

5. Data Protection & Security

We take reasonable measures to protect your personal information from:

Loss
Misuse
Unauthorized access
Disclosure
Alteration

This includes secure storage systems and restricted access to customer data.

However, no method of transmission over the Internet or storage system is 100% secure. We cannot guarantee absolute security but will always strive to safeguard your information to the highest standards.

6. Data Retention

We retain your personal information only as long as necessary:

To complete the transaction
To comply with legal, tax, or accounting requirements
To resolve disputes or enforce agreements

After this period, data may be securely deleted or anonymized.

7. Your Rights

You may request the following at any time:

Access to your personal information
Correction of inaccurate details
Deletion of your information (subject to legal requirements)
Withdrawal of consent for marketing communications

To exercise these rights, contact us at screwfixsolsb@gmail.com.

8. Cookies & Tracking

(If you use a website)

Our website may use cookies to:

Improve user experience
Track website performance
Store your preferences

You can disable cookies in your browser settings, but some features may not function properly.

9. Third-Party Links

Our website or communications may contain links to third-party sites. We are not responsible for the privacy practices or content of external websites.

10. Changes to This Privacy Policy

We may update this Policy from time to time. Changes will be posted on our website or made available upon request. Continued use of our services indicates acceptance of the updated policy.